Last updated: July 2026
Every piece is built to order. We do not accept returns because you changed your mind about the color, size, or design. If something arrives damaged or breaks because of how we built it, we will fix or replace it.
Cancel within 24 hours for a full refund of your advance. After that, if we have already started cutting materials or building, we deduct the material costs and return the rest. Once the piece is done, we cannot cancel.
If your piece has a manufacturing defect, or if it arrived damaged, contact us within 7 days with photos. We will send someone to look at it, or ask you to ship it back if that is easier. We cover return shipping for defective items.
What counts as a defect: joints failing under normal use, drawers that will not slide, finish peeling or bubbling on its own, structural issues that show up during regular use.
What does not count: scratches from moving, stains from spills, damage from sunlight or water, general wear and tear from years of use.
If we cannot fix the issue, we will replace the piece or refund you. Refunds go back to the same account you paid from. Bank transfers take 3 to 5 business days. EasyPaisa refunds land within 24 hours.
We do not offer partial refunds for minor cosmetic issues that do not affect how the piece works.
If something is wrong, message us on WhatsApp with your order ref and photos. We usually respond within a few hours during business days. The faster you reach out, the faster we can help.